Privacy Policy

1. Introduction

Welcome to KSL Riveria Garden, a property marketing platform operated by Joey Koh (REN 77548), a licensed Real Estate Negotiator under GT Nelson Realty Sdn Bhd (E(1)1836).

We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your information when you visit this website or submit an enquiry.

2. Information We Collect

When you interact with this website, we may collect the following personal information:

• Full name
• Phone number (including WhatsApp contact)
• Email address
• Property preferences and enquiry details
• Browser and device information (via cookies and analytics tools)

3. How We Use Your Information

Your personal data is collected and used solely for the following purposes:

• To respond to your property enquiries and provide relevant information
• To send you e-brochures, price lists, and floor plans via WhatsApp
• To schedule property viewings or consultations
• To send you updates on new launches, promotions, or project developments
• To improve our website experience and marketing effectiveness

We will not use your data for any purposes beyond what is stated above without your explicit consent.

4. Data Sharing & Disclosure

We respect your privacy and will not sell, rent, or trade your personal information to third parties. Your data may only be shared in the following limited circumstances:

• With the property developer (KSL Realty Sdn Bhd) solely to facilitate your enquiry
• With service providers who assist in operating this website (e.g. CRM platforms), bound by confidentiality obligations
• Where required by law or regulatory authorities in Malaysia

5. Cookies & Tracking

This website uses cookies and third-party tools such as Google Analytics and Google Tag Manager to understand visitor behaviour and improve our marketing campaigns. These tools may collect anonymised data such as pages visited, time on site, and referral sources.

You may disable cookies through your browser settings, though this may affect your experience on the site.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you wish to have your data deleted, please contact us and we will process your request within a reasonable timeframe.

7. Your Rights

Under the PDPA Malaysia, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw your consent for us to use your data at any time
• Request deletion of your personal data

To exercise any of these rights, please contact Joey Koh via WhatsApp at +60 12-568 6285.

8. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

This website may contain links to third-party websites (e.g. WhatsApp, developer websites). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated date. Continued use of this website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

• Agent: Joey Koh (REN 77548)
• Company: GT Nelson Realty Sdn Bhd (E(1)1836)
• WhatsApp: +60 12-568 6285
• Website: ksl-riveria-garden.com